Phone support is only available to team admins with Dropbox business and Enterprise teams accounts, during local business hours. If your language isn’t listed at /support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. Sign in and visit /support to see your language options. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. How to receive support in your preferred languageĪll Dropbox customers have access to support in English.

Live chat and phone support are available during your local business hours, 9:00 am – 5:00 pm.

Business users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week.

Plus, Family, Professional, and business users can expect an email response from support within 1 business day (Monday–Friday).

Customers of all account types can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.

Dropbox customer service phone billing